TeleMarketing and Customer Focus

Job Title: Telemarketing Representative – Customer Focus

Job Summary

We are seeking an energetic and motivated Junior Telemarketing Representative to be the first point of contact for potential clients exploring our recruitment services. This role focuses on outbound outreach, lead qualification, and appointment scheduling. With hands-on training and mentorship, this position provides a strong entry point into sales and client engagement within the recruitment industry.

Key Responsibilities

• Make outbound calls to potential clients to introduce the company’s recruitment platform and services

• Record accurate and detailed client information and call outcomes in the CRM system

• Build initial interest by identifying potential recruitment needs during conversations

• Use guided scripts to assess lead quality and determine fit based on recruitment criteria

• Identify early-stage challenges and pass qualified leads to the senior sales team

• Coordinate and schedule introductory calls, product demos, or consultations for interested prospects

• Provide a brief and compelling overview of services to generate engagement

• Conduct follow-up calls and emails to maintain contact with early-stage leads

• Relay feedback and escalate complex inquiries to appropriate team members

• Maintain organized call logs and lead tracking within the CRM

• Collaborate with the sales team to optimize calling scripts, messaging, and conversion strategies

 Qualifications

• High school diploma or equivalent required

• Associate’s or Bachelor’s degree in Business, Communications, HR, or related field preferred

• Strong verbal communication and interpersonal skills

• Willingness to learn sales and telemarketing best practices

• Basic computer skills and familiarity with CRM systems (training provided)

• Motivated, reliable, and eager to grow professionally

Preferred Qualifications

• Previous experience in customer service, call center, or telesales is a plus

• Interest in recruitment, HR, or business development

• Positive attitude with the ability to thrive in a fast-paced, goal-oriented environment