Customer Service and Inside Sales (Instrumentation and Control)

Position Summary

We are seeking a motivated Customer Service & Inside Sales Executive with strong technical knowledge in Instrumentation & Control (I&C) products and services. The role focuses on handling customer inquiries, preparing quotations, managing sales orders, and ensuring exceptional after-sales support to build long-term client relationships.

Key Responsibilities

Customer Service & Sales Support

• Respond to customer inquiries promptly and professionally (email, phone, portal submissions).

• Prepare accurate technical & commercial quotations for instrumentation products (valves, transmitters, sensors, flowmeters, gauges, controllers, etc.).

• Provide order status updates, shipment details, and documentation support (MTC, calibration certificates, datasheets).

• Ensure smooth coordination between customers, suppliers, and internal departments.

Inside Sales

• Review customer requirements, specifications, and tender documents to prepare competitive offers.

• Identify opportunities to cross-sell or upsell associated I&C products and solutions.

• Negotiate prices, delivery, and terms with clients within approved guidelines.

• Maintain accurate records of inquiries, quotations, and orders in CRM/ERP system.

Technical & Product Support

• Understand and explain features, specifications, and applications of I&C products to customers.

• Coordinate with engineering/service team for technical clarifications.

• Ensure compliance with industry standards (API, IEC, ISO, ASME) when preparing offers.

Customer Relationship & Retention

• Follow up on quotations to maximize conversion into sales.

• Build and maintain strong relationships with key accounts.

• Provide after-sales support, ensuring customer satisfaction and repeat business.

• Collect customer feedback to improve service quality.

Qualifications & Skills

Education & Experience

• Bachelor’s degree/Diploma in Instrumentation, Electrical, Mechanical, or Control Engineering.

• 2–5 years of experience in Inside Sales / Customer Service within Instrumentation & Control industry.

• Experience with vendors/suppliers of valves, actuators, transmitters, flow & pressure instruments preferred.

Technical Knowledge

• Strong understanding of Instrumentation & Control products, specifications, and applications.

• Familiarity with tendering process, RFQs, and EPC client requirements.

• Knowledge of calibration certificates, MTCs, and project documentation.

Skills & Competencies

• Excellent communication (written & verbal) and interpersonal skills.

• Strong negotiation and customer service orientation.

• Ability to read technical datasheets and propose correct product solutions.

• Proficiency in MS Office; experience with ERP/CRM systems preferred.

• Organized, detail-oriented, and capable of handling multiple inquiries simultaneously.