Job Title: TeleMarketing and Customer Focus

Overview of the Role

We are seeking a dedicated and results-driven Mid-Level TeleMarketing and Customer Focus Specialist to join our dynamic team in the AE region. In this role, you will be responsible for engaging potential and existing customers through targeted telemarketing campaigns, fostering strong customer relationships, and ensuring high levels of customer satisfaction. The ideal candidate will possess excellent communication skills, a proactive approach to customer engagement, and the ability to work effectively in a fast-paced environment. This position offers an opportunity to contribute directly to our company's growth by generating leads, nurturing client relationships, and delivering exceptional service.

Key Responsibilities

• Conduct Outbound Telemarketing Campaigns: Initiate and manage outbound calls to prospective clients, promoting our products and services, and generating qualified leads to support sales objectives.
• Customer Engagement and Relationship Building: Develop and maintain strong relationships with existing customers by providing personalized service, understanding their needs, and offering tailored solutions to enhance customer loyalty.
• Follow-Up and Lead Nurturing: Regularly follow up with potential and existing clients to nurture leads, address inquiries, and move prospects through the sales funnel effectively.
• Data Management and Reporting: Maintain accurate and up-to-date customer records in CRM systems, track call outcomes, and prepare reports on campaign performance and customer feedback for management review.
• Collaborate with Sales and Marketing Teams: Work closely with internal teams to align telemarketing strategies with overall marketing campaigns and sales targets, ensuring a cohesive approach to customer outreach.
• Provide Exceptional Customer Service: Address customer questions, resolve issues promptly, and ensure a positive experience that encourages repeat business and referrals.
• Achieve Performance Targets: Meet or exceed call quotas, lead generation goals, and customer satisfaction benchmarks set by the company.