Loyalty Program Coordinator

Overview of the Role

We are seeking a highly motivated and detail-oriented Junior Loyalty Program Coordinator to join our dynamic team in the United Arab Emirates (AE). In this role, you will be responsible for supporting the development, implementation, and management of our customer loyalty initiatives. The ideal candidate will possess a strong understanding of customer engagement strategies, excellent communication skills, and the ability to analyze data to optimize loyalty programs. This position offers an exciting opportunity to contribute to enhancing customer retention and brand loyalty through innovative program management and cross-functional collaboration.

Key Responsibilities

• Assist in the design, execution, and ongoing management of the company's loyalty programs, ensuring alignment with overall marketing and customer engagement strategies.
• Coordinate with marketing, sales, and customer service teams to ensure seamless integration of loyalty initiatives across all touchpoints.
• Monitor and analyze program performance metrics, preparing regular reports to identify trends, opportunities, and areas for improvement.
• Support the development of promotional materials and communication strategies to promote loyalty programs to existing and prospective customers.
• Manage customer data related to loyalty programs, ensuring accuracy, confidentiality, and compliance with data protection regulations.
• Respond to customer inquiries regarding loyalty programs, providing exceptional service and resolving issues efficiently.
• Assist in the planning and execution of special events, campaigns, and initiatives aimed at increasing customer engagement and program participation.
• Stay informed about industry best practices and emerging trends in loyalty marketing to recommend innovative approaches.
• Support the administration of loyalty program software and tools, ensuring smooth operation and user support.
• Collaborate with external vendors and partners as needed to enhance program offerings and benefits.