Job Title: Knowledge Base Coordinator

Overview of the Role

The Knowledge Base Coordinator is a vital member of our team responsible for managing, maintaining, and enhancing the organization’s knowledge management system. Operating at a junior level, this role involves collaborating with various departments to ensure that information is accurate, accessible, and up-to-date to support efficient customer service, internal operations, and continuous improvement initiatives. The ideal candidate will possess strong organizational skills, attention to detail, and a proactive approach to content management, contributing to the overall effectiveness of our knowledge resources within the AE location.

Key Responsibilities

• Content Management: Develop, review, and update knowledge articles, FAQs, and documentation to ensure clarity, accuracy, and relevance. Maintain consistency in style and format across all knowledge base content.
• Collaboration: Work closely with subject matter experts, customer support teams, and other stakeholders to gather information, clarify content requirements, and incorporate feedback for continuous improvement.
• Quality Assurance: Regularly audit existing knowledge articles to identify outdated or incorrect information, and implement necessary updates or corrections to uphold content quality standards.
• System Maintenance: Assist in the organization and categorization of knowledge base articles within the platform, ensuring logical structure and ease of navigation for users.
• Training and Support: Provide guidance and support to team members on how to utilize the knowledge base effectively, including training sessions or user guides as needed.
• Reporting and Analysis: Monitor usage metrics and feedback to identify gaps or areas for improvement, and recommend enhancements to optimize knowledge management processes.
• Administrative Tasks: Perform routine administrative duties related to content updates, user access management, and documentation of procedures.