The Director of HR Operations is responsible for leading and optimizing the core operational functions of the Human Resources department. This role oversees HR systems, processes, compliance, employee data management, HR analytics, and service delivery. The Director ensures efficient, scalable, and compliant HR operations that support the employee lifecycle and contribute to overall organizational effectiveness. As a strategic partner, this role collaborates with senior leadership and cross-functional teams to drive continuous improvement in HR practices and employee experience.
Lead and manage daily HR operations to ensure effective execution of core HR services across the organization.
Evaluate, implement, and optimize HR systems (HRIS, payroll, time & attendance) to enhance service delivery and automation.
Develop and monitor key operational metrics (e.g., process turnaround time, service level agreements, HR cost per employee).
Maintain high standards for employee data management, document control, and compliance with internal/external audits.
Collaborate with IT, Finance, and Legal teams to ensure system integration, data security, and regulatory alignment.
Manage HR operations teams across geographies, ensuring service consistency and continuous improvement.
Standardize HR practices across business units while allowing for regional/local flexibility as required.
Provide training to HR teams on system usage, compliance updates, and operational best practices.
HR Service Delivery: Ensure consistent, high-quality delivery of HR services including onboarding, offboarding, employee records, and query resolution.
HR Systems & Technology: Oversee HRIS implementation, optimization, and integration with payroll and talent systems.
Process Efficiency: Streamline and standardize HR workflows, SOPs, and operating procedures for scalability and compliance.
Compliance & Risk Management: Ensure HR processes adhere to local labor laws, data privacy regulations, and audit standards.
Employee Data & Analytics: Manage workforce data integrity and reporting for strategic decision-making.
Policy Governance: Develop and maintain HR policies, handbooks, and procedural guidelines.
Vendor & Budget Management: Oversee relationships with HR service providers and manage departmental budgets.
Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s or HR certifications such as SHRM-SCP or CIPD preferred).
10+ years of progressive experience in HR, with at least 5 years in a leadership role overseeing HR operations or shared services.
Strong knowledge of HR processes, labor laws, payroll, compliance, and systems administration.
Experience managing large-scale HR technology implementations and vendor relationships.
Background in global or multi-site operations is highly desirable.