We are looking for a Customer Service who is fluent in Chinese (Mandarin) and English to support our customers, handle inquiries, and ensure a smooth experience across all communication channels.
Respond to customer inquiries via phone, email, chat, and messaging apps in Chinese and English
Provide accurate product / service information and resolve issues in a timely manner
Handle complaints professionally and follow up until resolution
Record all customer interactions in the system (CRM / ticketing tool)
Coordinate with internal teams (sales, operations, technical, etc.) to solve customer problems
Assist with translations (Chinese ↔ English) for customers or internal documents when needed
Escalate complex issues to the relevant team or manager
Collect customer feedback and share improvement suggestions
Maintain a polite, patient, and professional tone in all communication
Fluent in Chinese (Mandarin) – written and spoken
Good English – written and spoken
Previous experience in customer service, call center, front office, or support role (preferred but not always required if skills are strong)
Strong communication and listening skills
Able to stay calm and professional with difficult or upset customers
Basic computer skills: email, chat tools, CRM or ticketing systems (or ability to learn fast)
Strong sense of responsibility and attention to detail