The Account Manager is responsible for maintaining and growing relationships with assigned clients. Acting as the main point of contact, the Account Manager ensures client satisfaction, drives account growth, and coordinates internal resources to deliver successful outcomes.
Client Relationship Management:
Serve as the lead point of contact for all client account management matters.
Account Development:
Develop trusted relationships with key accounts, customer stakeholders, and executive sponsors.
Project Coordination:
Coordinate with internal teams (e.g., sales, marketing, product, support) to ensure timely and successful delivery of solutions.
Upselling and Cross-Selling:
Identify opportunities to grow business within existing accounts and present new products/services.
Problem Resolution:
Handle client queries and issues promptly, ensuring high levels of client satisfaction.
Reporting & Analysis:
Prepare regular reports on account status, including forecasting and tracking key account metrics (e.g., quarterly sales results).
Contract Management:
Assist with challenging client requests or issue escalations as needed and ensure contracts are renewed.
Proven experience as an Account Manager, Key Account Manager, or relevant role.
Strong understanding of customer service principles and client relationship management.
Excellent communication and negotiation skills.
Ability to manage multiple accounts/projects simultaneously.
Proficient in CRM software (e.g., Salesforce, Zoho, HubSpot).
Bachelor’s degree in Business, Marketing, Communications, or a related field.
Client-focused and solution-oriented
Strong interpersonal and communication skills
Analytical thinking and strategic planning
Sales and negotiation skills
Project and time management
Attention to detail and accuracy